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Outsourcing Accounts Payable Yields Operational Efficiency and Happy Vendors for G&K Services
G&K Services stored its paper accounts payable at offsite storage facilities. If there was an invoice dispute, it could take several weeks to resolve because of the inefficient paper retrieval process. Then it outsourced. Now authorized personnel can seamlessly retrieve archived documents with a single click. (2010)

Finance and Accounting Outsourcing of the Future: More Technology-Enabled Processes and a New Supplier Landscape (2010)

F&A Data Management Provider Keeps Brinker International Cookin' by Archiving and Analyzing Its Data
Brinker International serves more than one million guests in its 1,700 restaurants daily. In 2004, data integration was paper intensive and manual and began to encroach on the Brinker dining experience itself. Outsourcing data management was its recipe for success. (2009)

How Two Partners Made the Largest Pan-European Finance and Accounting Engagement Work
Unilever Europe has 80 factories in 24 countries. The division used 18 ERP systems and hundreds of different finance processes, which led to high costs and varying reliability. IBM turned the organization upside down. This contract is groundbreaking in the FAO BPO sector in Europe in both size and scope. (2009)

A Small Business Competitive Advantage: Outsourced Finance and Accounting Solution
A lot of small business owners are great at their business but not at handling their finance and accounting processes. This causes them to make poor decisions that could sink their business. Here's a flexible outsourced solution for this process, and it's totally geared to small businesses. (2009)

FAO and PO Suppliers Meeting in the Middle to Create Procure-to-Pay Offerings
Two types of suppliers are meeting in the middle to create an end-to-end process known as procure-to-pay (P2P). A just-released study by the Everest Research Institute found outsourcing P2P processes are gaining traction. Why? Because P2P directly addresses the pain points in the buyer's financial supply chain. Katrina Menzigian discusses how. (2008)

2008 FAO Forecast: Sustainability, Specialization, and More Complex Scope
The FAO market is in for a wild ride next year. Specialization will drive the sector’s continuing consolidation as suppliers augment their solution portfolios through acquisitions. For buyers, business outcomes become the buzzword. Here are 19 predictions from industry insiders. (2007)

Evolution of the Global Hub-and-Spoke Outsourcing Offshore Delivery Model
Evolution of the global hub-and-spoke model has evolved from visionary idea to standard best practice in FAO because some work has to stay local. David Bickerstaff and Paul Nowacki discuss why suppliers are adopting this new FAO offshoring model. (2007)

The Barriers to Entry Are Rising For New FAO Suppliers: As recently as January 2006 the barriers to entry for new Finance and Accounting Outsourcing (FAO) suppliers were low. But that was then and this is now. The BPO industry changes rapidly and windows of opportunity tend to be short lived. According to Paul Nowacki and Saurabh Gupta, the barriers to entry are rising due to four developments. (2007)

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The Changing Playing Field of Business Intelligence: A Playbook for CFOs - June 2010

Noiseless Transition: Infosys enables T-Mobile UK to faster realise the benefits of outsourcing its Finance Directorate Functions - February 2010

The search for gold: Helping banks to tap alternative funding sources - The recent credit crisis forced banks to shore up their capital. The Direct Banking Model facilitates customer acquisitions in a new geography while maintaining a lean cost structure. - July 2009

The fortune at the bottom of the Fortune... - Today the Fortune 500 FAO market is facing lots of drama. That's why most strategy analysts believe the real fortune and eventual future of FAO lies with working mid-market companies. This Compass paper explains how to operate in the mid-market FAO space: ... - July 2008

Billing Strategies for Innovative Business Models: How Boring Old Billing Could Be the Competitive Advantage You Never Knew You Had - Billing processes are one of the most underrated competitive assets in business. This paper examines the complex billing requirements of businesses such as e-commerce, information providers, content aggregators, business process outsourcers and more. Self-... - June 2008

Recipes for Bundled Finance and Accounting Outsourcing - Organizations in pursuit of high performance develop relationships with third-party providers to create multiprocess outsourcing synergies, often using the finance and accounting function as the hub of the deal. - May 2008

Profit Recovery and Finance & Accounting Outsourcing - Including profit recovery services in your F&A outsourcing relationship can deliver additional value and, in many instances, offset a large percentage of the costs associated with the transition phase ofoutsourcing. - January 2008

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